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Train People Remotely

Top tips to train people remotely

Telecommuting is an increasingly important tool for companies to be able produce high quality remote employees. For some companies, this can still be a very new concept. I gathered up some top tips for companies to improve their skills to become better when you train people remotely.

Teach your chosen technology

Most companies take technology experience for granted. Not everyone knows how to video chat or understand certain elements on a computer system, that you work with on a daily basis. Coach each new employee. You want them to master the tools that you are using. You might be more familiar with in-house training, but you can transfer information easily without that. This leads me on to the next tip.

Train with transparency

There are plenty of tools to use when you train new employees. Here are some:

  • Create slides, docs, and videos all using Google drive. By sharing these folders immediately, remote workers can study this after your training session. Just like you would do if they sat next to you.
  • Provide test tasks for them to actively learn your computer system or folder navigation on their own time. The pre-work to establish such an e-learning library can be a bit teadeus at first. But once it’s all done, employees can access a well-informed tool. Remember, remote employees want to be able to learn anywhere, especially when they’re mobile.

Be available

Provide flexible working hours for someone who sits remotely. Especially since remote workers can sit in a different timezone. If you are sitting in different timezones, decide one specific hour where you always would be able to call, video-call, or chat to each other directly. Be available for your employees. Let your employees know that you’re there for them if issues arise or if they need help. This leads into my final point.

Regular talks

Schedule talks or weekly talks with your entire team. Also do this individually to assess how they are doing. This can be a time to provide any type of support they might need. Other than a professional advice, it is beneficial to relate to your employee on a personal level. Ask basic questions like family and weather before entering into work-related topics.

What are your best tips or experiences when you train people remotely?

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